FAQ-General Questions

How long will it take for my web site to be designed?
The timescale of a website design project is generally dictated by the client. The most common delay in the creation of a site is waiting for content (text/images) to be sent to us by the client. If we receive all content when needed the usual timetable is between 4-6 weeks.

Will we need to have a meeting in connection with the website design?
Not always but usually we like to meet the client in person so that we can get a good idea of what they need. Of course, a face-to-face meeting is not always necessary. If need be, we can get everything we need through conference calls and emails.

Once my website design is completed -what after sales service do you offer?
We fully support any website we design and are always available should you encounter any problems or require any enhancements. We also offer web site maintenance so that your website will never get out of date.

In what format should I supply words and photographs about my business for my new website?
It is helpful to us if you are able to provide text and photographs in electronic form. Check our Appropriate File Format Guide

Will my website design be" Search Engine" friendly?
All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.

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What is a CMS?
A CMS or Content Management System is a system used to manage the content of a Web site. The CMS allows the content manager or author, who may not know Hypertext Markup Language (HTML), to manage the creation, modification, and removal of content from a Web site without needing the expertise of a Webmaster.

Is there any training provided with the Content Management System – CMS (PWDA)?
Yes. We include a 3 hour training session in the price your website.

I hear that there are hidden costs associated with web design services. Is this true?
No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to. The only way that you would pay more than the original price is if you wanted work done that is outside the original Scope Of Work.

Do I need a database on my website?
This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work. We can tailor your website design to suit your specific requirements.

How do I update my website?
There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself, although of course we will be glad to advise you which method will suit your needs.

If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask us to carry out these changes for you. Other methods, which are frequently chosen, are largely dependant upon how much data or information and pictures you have and how you store this information at present.

We can provide an on line content management system (PWDA) where you can either update individual products/pages/services or particular sections of your website. e.g. company news. Alternatively we can provide functionality such that you can upload your entire product ranges to the website in one action using spreadsheets etc.

Am I tied into CBTS Core Office for any site maintenance or updates I wish to do once my website is designed?
No. Once your website is designed it belongs to you and you can commission anyone to update it for you. Of course, we would like to think that you are happy with our services and will continue to use us for your website maintenance.

Will everyone see my web site the same?
Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology changes then eventually all websites may need a reevaluation.

Do you provide all of our web design and hosting services?
Yes - we are your one stop company to provide all your web services. No more - not knowing who to call if you have problems - we can register your domain name - design your website - provide your web hosting and arrange your email accounts for you.

Do you guarantee that my site will always be available?
No web hosting service can guarantee100% uptime. Should our servers have any problems we do have the necessary backups in place to deal with this issue very speedily.

Do you use Flash animation?
Yes we use flash often when building websites. It is important to note that there are times when flash animations can be an asset but understand that flash cannot be easily searched by search engines.

Generally it is best to use flash for headers, smaller banners, advertisements or demonstrations. Incorporate the flash animation into a web page which also includes some written text in html. This way the search engines will be able to index your information

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Do I get spam filtering with my email?
Yes. We use up to date spam filters with all of our email.

Can I create and delete emails on my own?
Yes. You will web access to your domain where you can setup and delete emails for your company.

Can I have FTP access?
Yes. FTP access comes with all of the domains that we host.


Can I see how many visitors I've had to my website?
Yes we provide web tracking software which records where your visitors are coming from, which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.


Can I have an e-commerce system?
Yes you can. We offer a variety if e-commerce solutions that have Secure Servers which use the latest encryption methods to ensure that your customers can buy from your website knowing that the information they enter is secure and safe.

Can I accept credit cards on my site?
Yes. There are various methods available to you. We would need to talk with you about your requirements and the best method for your company. There are essentially two main methods of accepting credit cards. The first method is where you use your own card machine and process the card payment yourself and the second method uses an online processing company. Once you are sure which method you wish to use, we can design accordingly.

I already have a website and I need it to be updated, can you help me?
Yes, we would be happy to look at you existing website and give you a quote for updating it.

Do you redesign existing websites?
Yes we do. We can redesign, retaining your company’s corporate style or we can redesign to give you a complete new image.