FAQ ~ Technical Questions
-Email Setup | Common SMTP Servers
-DNS Domain Settings
-FTP Instructions (Windows FTP Macintosh FTP | Browser FTP)
-Trouble Shooting
   Flush DNS
   Mac IMAP
   MX Lookup
-send questions to: hosting@primaxSTUDIO.com

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FTP Instructions Windows FTP | Macintosh FTP

Windows built-in FTP
1. Open "My Computer" / Window Explorer
2. Enter the FTP address for your domain.
ftp://YourDomain.com
3. Enter your login and password - login and password are CaSE SeNSiTiVE
4. Your website is in the directory named "httpdocs"
5. Copy all of your files and directories into this "httpdocs" directory. Your "index.html" or "index.php" is your home page.
6. Open your web browser and check that your website appears at your domain. i.e, http://YourDomain.com

Recommended Windows FTP Client
CuteFTP cuteFTP $59.99

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Mac OS X built-in FTP
1. Open "Finder"
2. Under the "Go" menu click the "Connect to Server"
2. Enter the FTP address for your domain.
ftp://YourDomain.com
3. Enter your login and password - login and password are CaSE SeNSiTiVE
4. Your website is in the directory named "httpdocs"
5. Copy all of your files and directories into this "httpdocs" directory. Your "index.html" or "index.php" is your home page.
6. Open your web browser and check that your website appears at your domain. i.e, http://YourDomain.com

Recommended Mac OS X FTP Clients
Transmit - panic.com $29.95
CyberDuck - cyberduck

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FREE - Cross Platform Java FTP Client:
SecureFTP - SecureFTP - free

Web Browser FTP
Web Browser FTP - Your web browser must have JAVA enabled to use this client. Firefox Browser recommended

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DNS Domain Settings
Wherever you registered your domain you need to change the Name Server settings to point to our name servers:
NS1.PRIMAX.NET
NS2.PRIMAX.NET

You can test your DNS settings at a utility site like DNSStuff.com make sure your Domain Name Servers are pointed to NS1.PRIMAX.NET and NS2.PRIMAX.NET

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Email Setup
In this example the domain we'll be setting up is called "yourdomain.com" and the email account is "youremail@yourdomain.com". Use these settings for POP or IMAP

Email Setup
Email Troubleshooting
Common SMTP Servers
Flush DNS
Mac Mail.app IMAP

SPF Record Setup

SMTP settings:
incoming mail: mail.yourdomain.com
outgoing mail*: mail.yourdomain.com
Cincinnati Bell Customers use smtp.fuse.net for your outgoing SMTP server
Click here to see a list of common SMTP servers.
America Online - aol.com
Fuse - smtp.fuse.net
cwnet.com - mailhost.cwnet.com
Earthlink - mail.earthlink.net
Mindspring - smtp.mindspring.com
PacBell - mail.pacbell.net
Road Runner - common roadrunner SMTP servers listed below or contact your local TimeWarner rep. http://RoadRunner.com
Verizon - outgoing.verizon.net or smtpout.verizon.net

username: youremail@yourdomain.com (your full email address)
password: provided by administrator.

Port Settings:
POP port number: 110
IMAP port number: 143

Remember you can create, edit and delete email accounts through your domain control panel

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Troubleshooting


Flush DNS
the IP address to your mail server should be 24.106.93.207
Ping your mail.yourdomain.com and make sure the IP matches. On Mac or Windows computers you can restart your computer or open your Terminal / Command Prompt application.

Windows Command Prompt DNS flush
If the IP does not match Flush DNS cache on windows
open "Command Prompt" / terminal program and enter:
C:\>ipconfig /flushdns
(To find Command Prompt go to: All Programs-Accessories-Command Prompt)

Mac OS X Terminal flush DNS
open your Terminal application and type "lookupd -flushcache"

Mac OS X 10.4.10 and below:
>$ lookupd -flushcache

Mac OS X 10.5 and above:
>$ dscacheutil -flushcache


IMAP doesn't work on MAC OS X MAIL
Open the Mail.app Preferences.
Under accounts click the "Advanced" tab
in the "IMAP Path Prefix" text box type: "INBOX" no quotes

MX Lookup Windows
open "Command Prompt" / terminal program and enter:
C:\>nslookup -type=mx yourDomain.com

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Common SMTP servers
*some ISP's do not allow you to send mail through another mail server. You must use their outgoing SMTP server to send email. Below is a list of most SMTP servers.

Adelphia: mail.adelphia.net
America Online (AOL): smtp.aol.com
Atlantic Broadband: smtp.atlanticbb.net
AT&T (Broadband): mail.attbi.com
AT&T (Dialup): smtp1.attglobal.net
AT&T Worldnet: mailhost.worldnet.att.net or imailhost.worldnet.att.net
BCPL: mail.bcpl.net
Bellatlantic: gtei.bellatlantic.net or smtpout.verizon.net>
Bellatlantic.net: smtpout.bellatlantic.net
Bellsouth: mail.bellsouth.net
Bestweb: smtp.bestweb.net
BEV: smtp.bev.net
Blacksburg: smtp.blacksburg.net
Blazenet: smtp.blazenet.net
Cable One: mail.cableone.net
CAIS: smtp.cais.net
CAPU: smtp.capu.net
Charm.net: smtp.charm.net
Charter Communications: smtp.charter.net
Citizen's Internet: smtp.swva.net
Comcast: smtp.comcast.net
Compuserve: smtp.compuserve.com or smtp.site1.csi.com
Concentric.net: smtp.concentric.net
Covad: smtp.covad.net
Cox West: smtp.west.cox.net(west coast users)
Cox Central: smtp.central.cox.net (central users)
Cox East: smtp.east.cox.net(east coast users)
Cox Business: smarthost.coxmail.com
Crosslink: smtp.crosslink.net
DCANET: smtp-relay.dca.net
Delmarva Online: mail-gw.dmv.com
Delta Net: smtp.deltanet.com
Direcway: smtp.direcway.com
DSL Extreme: smtp.dslextreme.com
Earthlink Network: mail.earthlink.net or smtp.earthlink.net
Earthlink Network
(International only): ismtp.earthlink.net
Edge.net: mail.edge.net
Enter: smtp.enter.net
EROLS: mail.erols.com
Ezy: smtp.ezy.net
Flashcom: mail.flashcom.net or smtp.flashcom.net
Frontline.net: smtp.fcc.net
Full Channel: smtp.fullchannel.net
Gateway.net: smtp.Gateway.net
GTI: mail.gti.net
HotMail: mail.hotmail.com
IBM.Global net: smtp1.ibm.net
ioNet Inc: mail.ionet.net
Integra: smtp.integra.net
Interaccess.com: smtp.interaccess.com
Internet America: mail.airmail.net
Internet Highway: smtp.ihwy.com
ITOL: mail.itol.com
Juno: smtp.juno.com
Mediacom: mail.mchsi.com
Mediaone.net: smtp.ce.medione.net
MegaPath: mail.megapathdsl.net
MCI: mailrelay.mciworldcom.net mailrelay.internetmci.com
Mindspring: smtp.mindspring.com
MSN: smtp.email.msn.com
Nauticom: mail.nauticom.net
Netcom: smtp.ix.netcom.com
Netcom (Canada): smtp.netcom.ca
Netscape: smtp.isp.netscape.com
NetZero: smtp.netzero.net
NYU.edu: smtp.nyu.edu
OLG.com: mail.olg.com
Omega Communications: smtp.i-plus.net
OPTOnline Internet Service: mail.optonline.net
Pacbell: mail.pacbell.net
Patriot Media: smtp.patmedia.net
PeoplePC Online: mail.peoplepc.com
Pipeline: smtp.pipeline.com
Prodigy: smtp.prodigy.net
PSI.net: relay.smtp.psi.net
PTD.net: promail.ptd.net port 25
QIS: mail.qis.net
Qwest Internet Service: pop.dnvr.qwest.net
RCN: smtp.rcn.com
Rider.edu: enigma.rider.edu
RoadRunner: smtp-server..rr.com view below
SBC Global: smtp.sbcglobal.net
SBC Global Yahoo: smtp.sbcglobal.yahoo.com
Smallville Communications: mail.toto.net
SNiP: mail.snip.net
Spectrum DSL: mail.webstable.com
SprintLink: smtp.a001.sprintmail.com
Sprynet: m6.sprynet.com
Starpower: smtp.starpower.net
Sympatico: mailhost.sk.sympatico.ca
UMBC: smtp.gl.umbc.edu
USA.NET: mail.netaddress.usa.net
US Internet: smtp.usit.net
UUNet: mail.uu.net
Verizon Internet Services: outgoing.verizon.net or smtpout.verizon.net
Wide Open West: smtp.mail.wideopenwest.com
XO Communications: mail.njd.xo.com or smtp.concentric.net
Yahoo: smtp.mail.yahoo.com
Ziplink: smtp.ziplink.net
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ROADRUNNER SMTP SERVERS
Birmingham smtp-server.bham.rr.com
Bakersfield smtp-server.bak.rr.com
Desert Cities smtp-server.dc.rr.com
San Diego smtp-server.san.rr.com
South.CA (LA) smtp-server.socal.rr.com
C.Coral/Naples smtp-server.swfla.rr.com
C.FL/Orlando smtp-server.cfl.rr.com
Tampa Bay smtp-server.tampabay.rr.com
Hawaii smtp-server.hawaii.rr.com
Indianapolis smtp-server.indy.rr.com
Kansas City smtp-server.kc.rr.com
Monroe smtp-server.jam.rr.com
Shreveport smtp-server.sport.rr.com
Portland, ME smtp-server.maine.rr.com
Berkshire, MA smtp.nycap.rr.com
Detroit smtp-server.twmi.rr.com
Jackson/Monroe smtp-server.jam.rr.com
Midsouth, Miss smtp-server.midsouth.rr.com
Minneapolis smtp-server.mn.rr.com
Lincoln, NE smtp-server.neb.rr.com
Bergen smtp-server.nj.rr.com
Albany smtp.nycap.rr.com
Syracuse smtp-server.twcny.rr.com
Liberty smtp-server.hvc.rr.com
Manhattan smtp-server.nyc.rr.com
Norwich, NY smtp-server.stny.rr.com
Rochester smtp-server.rochester.rr.com
Binghamton smtp-server.stny.rr.com
Staten Island smtp-server.si.rr.com
Charlotte smtp-server.carolina.rr.com
Fayetteville smtp-server.nc.rr.com
Raleigh-Durham smtp-server.nc.rr.com
Greensboro smtp-server.traid.rr.com
Wilmington smtp-server.ec.rr.com
Cincinnati smtp-server.cinci.rr.com
Columbus smtp-server.columbus.rr.com
NE Ohio smtp-server.neo.rr.com
West. Ohio smtp-server.woh.rr.com
Columbia smtp-server.sc.rr.com
Midsouth TN smtp-server.midsouth.rr.com
Austin smtp-server.austin.rr.com
Corpus Christi smtp-server.stx.rr.com
El Paso smtp-server.elp.rr.com
Houston smtp-server.houston.rr.com
Laredo smtp-server.stx.rr.com
San Antonio smtp-server.satx.rr.com
Waco smtp-server.hot.rr.com
Milwaukee smtp-server.wi.rr.com
NE WI smtp-server.new.rr.com

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